The following steps may help identify router issues. Some network routers support Cast better than others, and Google has tested most If you can't get a response when you ping either device, see Ping the sender device and note the response. Usually the Settings menu has this information. Ping the multicast IP addresses asįind the IP address of the sender device. You can perform this test whether you have theĬast-enabled device's IP address or not. Ping the multicast addresses and note the responses. Ping the Cast device and note the response. Settings > Device > Network > WiFi > Network > Status InfoĬonnect a computer to the same WiFi network as the Cast-enabledĭevice and open a command line interface. For Android TV, get the IP address from the Use the Google Home app to retrieve the IP address of a Castĭevice (excluding Android TV). That both devices indicate they are connected. Connect both the sender and the receiver to the same WiFi network and verify.It in any communication to Google Cast Support. When you ping the devices, note the response message content so you can report If the device is unable to maintain theĬorrect time, contact the device vendor. If the system time on either the sender or the receiver is incorrect, reboot theĭevice and connect it to the internet. System time automatically by connecting it to the internet. The system time on most senderĭevices (such as a phone) is mutable, but you should allow the device to get the The system time on a Cast device is immutable and the device can maintain theĬorrect time if connected to the internet. A disparity of as little as 10 minutes may Is a significant disparity between the system time on the sender device and that The authentication handshake between the sender and receiver can fail if there While those of another do not, the problem may be with the platform. If all apps of a certain platform fail consistently, If your sender app is on the Android platform, run a different app Run any app (not Netflix or YouTube) on a different platform than that of When running your sender app on other platforms, is the discovery Run your sender app on a different platform (if possible). Hand, if all apps have problems discovering your receiver, the problem may Sender app isn't, the problem is probably in your sender app. If other apps are consistently discovering your receiver, and your Run a different sender app (not Netflix or YouTube), and touch the Castīutton to view Cast devices on the network. Is happpening in the app? Is the time to connection loss consistent over Observe the sender app and note theĬonditions under which it loses its ability to discover your receiver: what If the Cast-enabled device is now listed (discovered), there may In the sender app, touch the Cast button to view Cast devices on the network. On iOS, double-click the home button, select the sender app, and swipe.
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